𝗧𝗵𝗲 𝗛𝗮𝗻𝗱𝗼𝗳𝗳: 𝗪𝗵𝗲𝗿𝗲 𝗖𝗹𝗶𝗲𝗻𝘁 𝗧𝗿𝘂𝘀𝘁 𝗜𝘀 𝗪𝗼𝗻 𝗼𝗿 𝗟𝗼𝘀𝘁 𝗶𝗻 𝗦𝘁𝗮𝗳𝗳𝗶𝗻𝗴

The gap between the pitch and the delivery is costing you clients

I have been in staffing long enough to watch this play out more times than I can count.

Sales gets in the room, builds the relationship, and does exactly what they are supposed to do. They sell the dream...Speed. Quality. A true partnership.

The client gets excited and signs on. Everyone is celebrating. 🙌

Then the handoff happens... and that is where it slides...

Somewhere between that signed contract and the first recruiter touchpoint, something gets lost:

➡️ The energy shifts.

➡️ The communication changes.

➡️ The candidates that show up look nothing like what was described in the pitch.

𝗔𝗻𝗱 𝘁𝗵𝗲 𝗰𝗹𝗶𝗲𝗻𝘁, 𝘄𝗵𝗼 𝘄𝗮𝘀 𝗷𝘂𝘀𝘁 𝗴𝗲𝗻𝘂𝗶𝗻𝗲𝗹𝘆 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝘁𝗼 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗳𝗶𝗿𝗺, 𝘀𝘁𝗮𝗿𝘁𝘀 𝘁𝗼 𝘄𝗼𝗻𝗱𝗲𝗿 𝗶𝗳 𝘁𝗵𝗲𝘆 𝗺𝗮𝗱𝗲 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗰𝗮𝗹𝗹.

I have been on all sides of this. I have seen recruiters set up to fail because nobody told them what was actually promised. I have seen clients go cold in the first two weeks because the experience felt completely different from the sales conversation. And I have seen great relationships fall apart not because the firm lacked talent but because the internal communication broke down before the work even started.

𝗛𝗲𝗿𝗲'𝘀 𝘁𝗵𝗲 𝘁𝗿𝘂𝘁𝗵... The client is not just evaluating your candidates. They are evaluating whether the person in front of them right now knows what the person before them said. 𝘛𝘩𝘢𝘵 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘪𝘵𝘺 𝘪𝘴 𝘵𝘳𝘶𝘴𝘵. 𝘈𝘯𝘥 𝘵𝘳𝘶𝘴𝘵 𝘪𝘴 𝘧𝘳𝘢𝘨𝘪𝘭𝘦 𝘪𝘯 𝘵𝘩𝘰𝘴𝘦 𝘦𝘢𝘳𝘭𝘺 𝘥𝘢𝘺𝘴.

𝗧𝗵𝗲 𝗳𝗶𝘅 𝗶𝘀 𝗻𝗼𝘁 𝗰𝗼𝗺𝗽𝗹𝗶𝗰𝗮𝘁𝗲𝗱.

Get sales and recruiting in the same conversation before the client ever hears from the delivery side.

👉 What was promised?

👉 What does this client actually care about?

👉 Where are the landmines?

𝗧𝗵𝗮𝘁 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗻𝗼𝘁 𝗲𝘅𝘁𝗿𝗮. 𝗜𝘁 𝗶𝘀 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴.

🙂 𝗚𝗲𝘁 𝗶𝘁 𝗿𝗶𝗴𝗵𝘁, 𝗮𝗻𝗱 𝘆𝗼𝘂 𝗸𝗲𝗲𝗽 𝘁𝗵𝗲 𝗰𝗹𝗶𝗲𝗻𝘁.

🙁 𝗚𝗲𝘁 𝗶𝘁 𝘄𝗿𝗼𝗻𝗴, 𝗮𝗻𝗱 𝘆𝗼𝘂 𝘀𝗽𝗲𝗻𝗱 𝘁𝗵𝗲 𝗿𝗲𝘀𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝘄𝗶𝗻 𝗯𝗮𝗰𝗸 𝘁𝗿𝘂𝘀𝘁 𝘆𝗼𝘂 𝗻𝗲𝘃𝗲𝗿 𝘀𝗵𝗼𝘂𝗹𝗱 𝗵𝗮𝘃𝗲 𝗹𝗼𝘀𝘁.

Has a bad handoff ever cost you a client? Drop it in the comments. I want to hear it.

If this hit close to home, let's talk. Reach out and let's figure out where your handoff is breaking down. dphalon@lucent-strategies.com